Last Updated: April 17, 2025

Our Privacy Policy

At Tripsy, we're all about making your rides smoother and more enjoyable—think of us as your trusty sidekick in getting from point A to point B (with a few laughs along the way). To keep the good vibes rolling, we do need to gather, use, and share a bit of your personal info. But don't worry! This Privacy Policy is here to break it down for you and explain how we handle your info and the rights you have over it.

If you want to dive deeper into our promise to keep your personal info safe—and learn how to access or delete it—check out our privacy homepage. We promise it's more exciting than it sounds!

The Scope of This Policy

This policy covers all Tripsy users, including Riders and Drivers (and Driver applicants), across all Tripsy platforms and services—like our apps, websites, and technology (together known as the "Tripsy Platform"). It applies only to personal information, not to general data that doesn't identify you. Remember, using the Tripsy Platform also means agreeing to our Terms of Service. Some parts of the Platform may have separate terms, which we'll notify you about.

The Information We Collect

When you use the Tripsy Platform, we gather information you provide, usage data, and device info. We might also combine this with data from other sources. Here's what we collect:

A. Information You Provide

Account Registration: When you sign up, we collect your name, email, phone number, birth date, profile photo, and payment info. You can also add details for your Rider profile, like saved addresses.
Driver Information: If you apply to be a Driver, we collect your application info, including your ID, driver's license, vehicle details, and insurance information.
Ratings and Feedback: We keep track of your ratings and comments about your experiences on the platform.
Communications: We collect info from any messages you send us, including through surveys.

B. Information We Collect When You Use the Tripsy Platform

Location Information: We gather location data via GPS and Wi-Fi when you use the app, whether you're a Rider or Driver.
Usage Information: We track ride details like dates, times, destinations, and any promotions used.
Device Information: We collect data about your device, including model, IP address, browser type, and app settings.
Communications Between Riders and Drivers: We facilitate and collect data on calls and texts between Riders and Drivers without sharing personal numbers.
Address Book Contacts: If you give permission, we may access your contact list for referrals.
Calendar Information: If you grant access, we may use your calendar info to help you plan rides.
Cookies and Analytics: We use cookies and analytics tools to improve your experience and understand how you interact with the platform.
Inferences: We may infer information from your activity, like frequent trips to the airport indicating you're a regular traveler.

C. Information We Collect From Other Sources

Service Providers and Other Parties: We gather info from various service providers to enhance your Tripsy experience, including background checks and insurance details.
Enterprise and Delivery Programs: If you use Tripsy through your employer, we collect relevant info from that organization.
Concierge Service: If another entity orders a ride for you, they'll provide us with your contact info and ride details.
Referral Programs: If a friend refers you, we'll collect your name and contact details from that referral.
Other Users and Sources: We may receive info about you from other users or public sources, especially during investigations or support requests.

How We Use Your Information

We use your personal information to:

Run the Tripsy Platform.
Ensure the safety and security of the platform and its users.
Build and maintain the Tripsy community.
Provide customer support.
Improve the Tripsy Platform.
Respond to legal requirements.

Providing the Tripsy Platform

We use your info to enhance your experience, verify your identity, connect you to rides, track progress, process payments, and communicate with you. We also collect feedback and manage promotions.

Maintaining Security

We use your info to authenticate users, verify Driver safety, investigate incidents, encourage safe driving, prevent fraud, and remove unsafe users.

Building Community

We keep you informed about events and promotions, personalize your experience, and facilitate donations through the platform.

Customer Support

We assist you with any questions or issues related to the Tripsy Platform.

Improving the Platform

We analyze data to develop new features, resolve bugs, and enhance operations.

Responding to Legal Requirements

We may use your info to comply with legal obligations.

How We Disclose Your Information

We don't sell your personal information to third parties. However, we may share it to deliver personalized ads and services. Here's how and with whom we share your info:

E. Sharing Between Tripsy Users

Rider Information Shared with Drivers: We provide Drivers with your pickup and destination, name, profile photo, rating, and any additional stops.
Driver Information Shared with Riders: When a Driver accepts a ride, we share their name, profile photo, real-time location, and vehicle details.
Shared Ride Riders: We share each Rider's name and profile picture for safety in shared rides.
Rides Paid for by Others: If someone else pays for your ride, we may share your ride details with them.
Linked Accounts: If you're part of a Tripsy Family account or share your info with trusted contacts, we'll share your ride details with those individuals.
Referral Programs: If you refer someone to Tripsy, we'll let them know you referred them, and vice versa.

F. Disclosures to Service Providers

We may share your information with service providers to deliver the Tripsy Platform's features. This includes:

Personal info (like your name and address).
Financial information (like payment details).
Ride information and statistics.
Location data.
Information you authorize us to share.

These disclosures help us:

Maintain your account.
Process rides and transactions.
Provide customer service.
Detect fraud.
Offer marketing services and analytics.

G. For Legal Reasons

We may disclose your information to comply with laws, respond to legal processes, enforce our Terms of Service, cooperate with law enforcement, or protect our rights and safety.

H. In Connection with Business Changes

Your information may be disclosed during corporate changes like mergers or sales.

I. Upon Your Direction

With your consent, we may share your information with third parties for specific purposes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: support@gotripsy.ca
Phone: +1 (647) 249-9977
Address: PO Box 128, Owen Sound, ON, N4K 2P5